Refund policy
Return & Refund Policy
Welcome to Saniq. We strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
- Products can be returned within 7 days of delivery.
- Items must be unused, unwashed, undamaged, and in their original packaging with all tags and accessories intact.
- A valid order number or proof of purchase is required.
2. Non-Returnable Items
Returns will not be accepted for:
- Used or damaged products.
- Products without original packaging or tags.
- Items damaged due to misuse or improper handling.
- Clearance, sale, or customized products (unless received damaged or defective).
3. Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly share:
- Order Number
- Photos of the product
- Unboxing video (recommended for faster verification)
After verification, we will arrange a replacement or issue a full refund.
4. Refund Process
- Once the returned product is received and passes inspection, the refund will be processed.
- Refunds are issued to the original payment method.
- Refunds usually reflect within 5–7 business days, depending on your bank or payment provider.
5. Order Cancellation
- Orders can be cancelled before they are shipped.
- Once an order has been dispatched, cancellation is not possible. However, you may request a return after delivery if eligible.
6. Exchange
Eligible products may be exchanged for another size or color (subject to availability).
7. Return Shipping
- If the return is due to our error (wrong, damaged, or defective product), return shipping will be borne by Saniq.
- For other eligible returns, the customer may be responsible for return shipping charges.
8. Contact Us
If you have any questions regarding returns or refunds, contact us:
Website: www.saniq.in
WhatsApp: +91 85890 21194
Facebook: Saniq Online
Instagram: @saniqonline